TO REPORT A VIOLATION OF YOUR PRIVACY, PLEASE SEE THIS ARTICLE FOR INFORMATION
I have since closed my account on Zoya. If you check their FB page you will see people asking about this privacy violation and--as always--Zoya is denying it for "lack of screen shots". Once more, putting the onus on the customer instead of accepting responsibility for THEIR INCOMPETENT STAFF.
*A reader's comment made me realize that I did not state that I did phone customer service a few times, both this time, and in a previous problem. FB is a great way to get a quick question asked/answered but I definitely recommend calling Customer Service to handle more serious issues*
As for the "promotion code"--Zoya changes promotions faster than a lizard changes colors.
Zoya is full of SHIT. If you haven't gotten a code YOU WILL NOT GET ONE. I was told I had "opted out" of promotional emails--
I have NEVER opted out of emails. I believe this was done by someone after the first time I complained. This is the 2nd time Zoya has screwed me over. I AM DONE. After being a customer since 2009, I will spend my money at Julep, Sephora, Neiman Marcus, Nordstorms, Barneys and other fabulous Indie polish companies. Mind you when I called this morning, I was told something completely different.
And not only is IT saying this is the "reason" people aren't getting codes--instead of truly being a part of customer service and not blaming the customer--the real supervisor won't be back until--get this--the promotion ends.
I am PISSED. Glad to know they are so wealthy they can alienate customers in this economy.
Pass it on--Zoya polish--the only thing unique about it is how they screw over customers.
*EDITED TO ADD* I was forwarded the promo email by a friend--so it was sent out by email--which I NEVER opted out of getting. NOWHERE in the email does it say you have to be accepting emails in order to use the promotion. NOWHERE. The only qualifiers was an active account (check, I just made a purchase 2 weeks ago) that had to have been used in the past 3 years, with a valid account name (they do use email address for this--which I had) and valid password. PERIOD.
When they announce a promo on FACEBOOK, their blog and Twitter, this was not just a "email promo".
Huh, I just remembered--that last time they did this--blaming Gmail for "holding emails" so that the promotional email got to us 2 days AFTER the expiration date--I was "blamed" for not checking Facebook, their blog and Twitter. LOL They can't make up their minds can they?
And my husband, who has been in IT for 24 years? He's calling bullshit as well, as he did the last time.